14 day cooling off period (right to return goods)
Upon receipt of your order, you have fourteen days to test the received article. The article may not getting dirty or damaged. You can test your purchase as you would do in a physical store. If the purchase is not to your satisfaction, you can return it without reason within 14 days.
How to return the items
If you want to return items, you can return it to:
WHISH / By Bob
Weverstraat 38 a
6811 EM ARNHEM
Fill in the empty fields of the return request below. Please also include your name, address, telephone and order number for a quick settlement. After you have done this you can already return your items to the address on your invoice. You can find that address below. It is not neccessary to wait for a confirmation. After your report you can send the articles immediately. If you have opened the packaging carefully, you can usually use the same packaging to return the articles to us. Please, include the invoice when you return the items. At all times your are responsible that your returned goods arrives at us. Once we receive the returned items and have approved it, we will send you an email and we will refund your payment into your bank account. There are no administration costs related to returned items. You only pay the costs of sending back the articles.
Refunding of your returned items
If the Entrepreneur makes the notification of withdrawal by electronic means possible, he shall promptly send a return receipt. The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs for which the Consumer was charged when buying the product in question. The entrepreneur will refund as soon as possible but within 14 days following the day on which the Consumer notified him of the withdrawal. Unless the Entrepreneur offers to collect the product himself, he can wait with paying back until having received the product.
The Entrepreneur shall make use of the same means of payment that the Consumer used, unless the Consumer consents to another method. The reimbursement is free of charge for the Consumer.If the Consumer opted for a more expensive method of delivery instead of the cheapest standard delivery, the Entrepreneur need not reimburse the additional costs for the more expensive method.
Please complete the form below to request an RMA number.